Legal іnformation
- Impressum
- Privacy Policy
- Cookie Notice
- Legal Disclaimer
- Customer Complaints
Impressum
Hyphe Markets GmbH
Adelgundenstraße 2
80538 München
Germany
Web: www.hyphe.com
Email: [email protected]
Contact us: https://hyphe.com/contact
Board of Directors: Dolf Diederichsen (Geschäftsleiter Markt, CEO), Christopher Demetrius (Geschäftsleiter Finance & Personal, CFO)
Legal form: Limited liability company (Gesellschaft mit beschränkter Haftung, GmbH)
Registered Office: München
Commercial Register: Amtsgericht München, HRB 272346
VAT Number: DE351368399
Legal Entity Identifier (LEI): 3912000K5NAA00M4HH04
Supervisory Authority:
Bundesanstalt für Finanzdienstleistungsaufsicht (BaFin)
Graurheindorfer Strasse 108
53117 Bonn
Securities Supervision:
Marie-Curie-Strasse 24 – 28
60439 Frankfurt am Main
Compensation Scheme:
Entschädigungseinrichtung der Wertpapierhandelsunternehmen (EdW)
10865 Berlin
B4C Markets B.V.
Johan Huizingalaan 763a
1066 VH Amsterdam
The Netherlands
Geschäftsführer: Dolf Diederichsen, Bouwe Bölger
Supervisory Authority: Dutch Central Bank (DNB)
Cryptocurrency service provider register number: R179444
Web: www.hyphe.com
Email: [email protected]
Contact us: https://hyphe.com/contact
Privacy Policy
Your privacy matters to us. In this Hyphe Markets Website Privacy Statement we explain how Hyphe Markets GmbH (“Hyphe Markets”) collects, uses and processes your personal data collected through our website www.hyphe.com, and our interactions with you via this website.
We may change this Hyphe Markets Website Privacy Statement from time to time. At all times, we will publish the up-to-date version on our website. For this reason, we suggest that you review this Hyphe Markets Website Privacy Statement on a regular basis. If we make any important changes to this Hyphe Markets Website Privacy Statement (e.g. with regard to the personal data we collect, how we use it or why we use it).
1. Who is the data controller?
Hyphe Markets GmbH, Adelgundenstraße 2, 80538 München, is the controller of the personal data processed on our website.
If you have any questions or complaints in relation to the use of your personal data or if you would like to receive more information about how Hyphe Markets processes your personal data, please contact us via [email protected].
2. What types of personal data do we collect?
Via our website, we collect, store, and use the following personal data about you.
Personal data relating to you as a website visitor
- Contact request form data, such as your name, telephone number, business email address and company;
- Research data from public sources, such as your name, telephone number, business email address and company;
Personal data relating to your use of our website
- Personalised data, such as your search terms used to reach our website via external search engines, search terms used in the search engine on the website itself and links used to reach our website (referrers);
- Equipment data, such as your equipment type and brand, IP address, browser and operating system;
- Web analytics data, such as details of your visits to our website, the resources that you access, traffic data, geographic data, weblogs, contact preferences, online identifiers (such as IP address) and hardware attributes.
Personal data relating to your use of our communications functionality
- Communication and contact data, such as the information included in the contact request form and email communication with you, such as your name, telephone number, business email address and company.
Personal data relating to applications that you send us
- General personal data (name, address, contact details, etc.);
- Information on your professional qualifications and school education;
- Further professional training;
- Your employment history;
- For specific positions, we might ask for a certificate of good conduct;
- Other data that you provide to us in connection with your application.
3. How do we obtain your personal data?
Your personal data is (i) provided by you and (ii) created by us in the course of your usage of our website, (iii) obtained by us from public sources (e.g. company websites, LinkedIn etc.) or through recruiting companies.
4. Why do we process your personal data and what is the applicable legal basis for our data processing?
Please find below an overview of each of the purposes for which we process your personal data as set out in paragraph 2 and the legal basis relied upon:
- Maintenance of a business relations database;
Legal Basis: necessary for the purpose of our legitimate interest, namely to adequately manage our business relations. - Maintenance of a customer database;
Legal Basis: Necessary for the purpose of our legitimate interest, namely to maintain an adequate business administration. - Answer to contact requests;
Legal Basis: Necessary for the purpose of our legitimate interest, namely to reply to your contact requests. - Strategic marketing research;
Legal Basis: Necessary for the purpose of our legitimate interest, namely to improve our products and services. - Sending and analysing direct marketing communications by Hyphe Markets, including newsletters, surveys and new website features;
Legal Basis: Consent based on e-Privacy regulations. - Maintaining and ensuring a secured online environment on our mobile application and website;
Legal Basis: Necessary for the purpose of our legitimate interest, namely to maintain a secure online environment on our website. - Creating analytical reports for improvement of our website;
Legal Basis: Necessary for the purpose of our legitimate interest, namely to maintain and improve our website’s performance. - Establishment of an employment relationship;
Legal basis: for purposes of a potential employment relationship, Art. 88 GDPR (in conjunction with Section 26 BDSG for applicants in Germany);
If an employment relationship arises between you and us, we may, in accordance with Art. 88 DSGVO (in conjunction with Section 26 BDSG), further process the personal data already received from you for the purposes of the employment relationship, insofar as this is necessary for the implementation or termination of the employment relationship or for the exercise or fulfillment of the rights and obligations of the employee representation resulting from a law or a collective agreement, a company or service agreement (collective agreement); - Legal claims (Art. 6 Para. 1 lit. f GDPR);
We may process personal data from you if this is necessary for the or for the defense or assertion of legal claims. The legitimate interest is, for example, a duty of proof in proceedings under the German General Equal Treatment Act (AGG); - Express Consent (Art. 6 (1) lit. a GDPR);
If you give us express consent to process personal data for specific purposes, the lawfulness of this processing is based on your consent pursuant to Art. 6 (1) lit. a GDPR. Consent given can be revoked at any time with effect for the future (see section 9 of this data protection information).
5. Who do we share the personal data with?
Your personal data may be processed on our behalf on the basis of order processing contracts pursuant to Art. 28 GDPR. In these cases, we ensure that the processing of personal data is carried out in accordance with the provisions of the GDPR. The categories of recipients in this case are providers of internet service providers as well as providers of personnel services including but not limited to the following third parties:
- Google LLC;
Purpose: Google Analytics. - Google LLC;
Purpose: Google Tag Manager. - Google LLC;
Purpose: Communication via e-mail. - LinkedIn Ireland Unlimited;
Purpose: LinkedIn Insight Tag. - Facebook Ireland Limited;
Purpose: Facebook Pixel. - Vimeo.com Inc.;
Purpose: Video hosting - De Nederlandsche Bank N.V.;
Purpose: Regulatory supervision - Bundesanstalt für Finanzdienstleistungsaufsicht;
Purpose: Regulatory supervision. - Public Prosecutor’s Office;
Purpose: To comply with a legal obligation and to detect and prevent money laundering.
Further, we may disclose or share your personal data if:
- we sell our company or part thereof (including separate assets), or if we merge with another company. In such event, we may share your personal data with the new owner or merging party respectively, but only to the extent necessary for the purpose for which your personal data are processed;
- we are subject to insolvency proceedings, as part of the sale of our assets by a liquidator (or similar); or
- we are legally obliged to do so. In such an event we shall share your personal data with the relevant supervisory authority, investigative authority or other governmental body.
6. Third party sites
Our website may contain links to websites operated by third parties. This Hyphe Markets Website Privacy Statement does not apply to these third party websites or services. If you follow a link to any of these websites, please note that these websites have their own privacy policies and terms and conditions and that we do not accept any responsibility or liability for their policies. Links should be clicked at your own risk, and it is your sole responsibility to review the applicable privacy policy and terms and conditions of any third party website accessed.
7. What about cookies?
To enable our systems to recognise your browser or device and to provide and improve our website, we use cookies and other identifiers. For more information about cookies and how we use them, please read Hyphe Markets .
8. How long do we retain your personal data?
We do not process your personal data any longer than necessary for the processing purpose. In this context, we keep your personal data two years after the relationship with you as a client has been terminated or two years after receipt of your contact request if no further customer relationship is established. If we are subject to a statutory retention period, we will retain your personal data for the period specified by the law.
Notwithstanding the above, we may retain your personal data for the establishment, exercise or defence of legal claims. Likewise, we may retain your personal data in order to make it available to regulatory authorities, law enforcement, the public prosecutor, the courts and public administrations for the period specified by the law.
In some circumstances, we may anonymise your personal data so that it can no longer be associated with you, in which case we may use such personal data without further notice to you.
9. Where do we store your personal data?
Your personal data is stored in the European Economic Area (EEA).
In case of transfers of personal data to countries outside the EEA, we ensure appropriate safeguards are in place to guarantee the continued protection of your personal data, particularly by signing the Standard Contractual Clauses of the European Commission (article 46(2)(c) GDPR). For more information on these Standard Contractual Clauses, please see here.
10. What are your rights?
You have the right to access your personal data, the right to have your personal data rectified or erased, the right to restriction of the processing, the right to data portability and the right to object to the processing. Most of these rights are not absolute and are subject to exemptions in the law.
Below we set out your rights in more detail and give information on how you can exercise these. We will respond to your exercise of right request within one month, but have the right to extend this period to two months. If we extend the response period, we will let you know within one month from your request.
- Access: you are entitled to ask us if we are processing your personal data and, if we are, you can request access to your personal data. This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it. If your request is clearly unfounded or excessive we reserve the right to charge a reasonable fee or refuse to comply in such circumstances;
- Correction: you are entitled to request that any incomplete or inaccurate personal data we hold about you is corrected;
- Erasure: you are entitled to ask us to delete or remove personal data in certain circumstances. There are certain exceptions where we may refuse a request for erasure, for example, where the personal data is required for compliance with law or in connection with legal claims;
- Restriction: you are entitled to ask us to suspend the processing of certain of your personal data about you, for example if you want us to establish its accuracy or the reason for processing it;
- Data portability: you may request the transfer of a copy of certain of your personal data to you or another party (if technically feasible). You have the right to ask that we provide your personal data in an easily readable format to another company;
- Objection: where we are processing your personal data based on our legitimate interest, you may object to processing on this ground. However, applicable laws may allow us to continue processing your personal data based on our legitimate interests.
Where you have provided your consent to the processing of your personal data for a specific purpose, you have the right to withdraw your consent for that specific processing at any time. The withdrawal of your consent does not affect the lawfulness of the processing based on your consent before its withdrawal.
If you want to exercise any of these rights, or withdraw your consent, please contact us at [email protected].
11. How can you lodge a complaint with a supervisory authority?
If you have any complaint about the way we process your personal data, you may lodge a complaint with a supervisory authority in the country of your residence, where you work or where an alleged infringement of the applicable data protection law took place. A list of EU supervisory authorities and their contact details is available here.
Last updated: August 1, 2024
Legal Disclaimer
Hyphe Markets GmbH is a limited liability company which is licensed under Section 15 (1) German Investment Firms Act (WpIG) as regards proprietary trading (Eigenhandel) (Section 2 (2) no. 10c WpIG) and proprietary business (Eigengeschäft) (Sec. 15 (3) WpIG).
B4C Markets BV is regulated by the Dutch Central Bank (DNB) as a cryptocurrency service provider with registration number: R179444. DNB supervises B4C Markets’ compliance with the Dutch Prevention of Money Laundering and Financing of Terrorism Act and the Sanctions Act 1977. B4C Markets is not subject to prudential supervision or conduct supervision.
Disclaimer of liability
The trading of digital currencies involves significant risk. Any decision to purchase or sell digital currencies is your own decision and neither Hyphe Markets GmbH nor B4C Markets B.V. cannot be held liable for any loss or damage suffered. Information contained on this website does not constitute any legal or investment advice. We accept no liability for the content of external websites to which we link.
Accountability for content
We have taken the utmost care in creating the content of this website and always endeavor to provide up-to-date and correct information. Nevertheless, we cannot assume any liability for the accuracy, completeness and topicality of the information. As a service provider, we are responsible for our own content on these pages in accordance with Section 7 (1) German Telemedia Act (TMG). However, in accordance with §§ 8 to 10 TMG, we are only responsible for third-party content that is made accessible via this site if we are aware of illegal activity and it is technically possible and reasonable for us to prevent its use. We accept no liability for decisions you make on the basis of the information provided here.
Copyright
All contents of this website, including texts, images, graphics, videos, sounds and software, are protected by copyright. Unless otherwise stated, the rights are held by Hyphe Markets GmbH or B4C Markets B.V. Any use that goes beyond the legally permitted private use requires the prior written consent of the rights holder. This applies in particular to reproduction, distribution, making available to the public, editing, translation, storage, processing and any other use.
Trademark protection
All trademarks used on this website are protected by law.
Customer Complaints
We strive to provide you with the best possible service and take your feedback seriously. If you would like to make a complaint, you can do so in the following ways: Send us an e-mail to [email protected] or send us a letter with the complaint by post to Hyphe Markets GmbH Adelgundenstr. 2, 80538 München, Germany. We will endeavor to resolve your request within 10 banking days. In some cases it may take longer. In this case, you will receive interim information from us. Complaints are processed and answered free of charge. Complaints can be submitted in English and German. If you are not satisfied with the handling of your complaint, you have the option of contacting the BaFin Complaints Office. In addition, it is at your discretion to bring a civil action.